Shipping policy

Shipping Options and Costs

Standard Shipping: Typically takes 7-15 business days. Shipping costs are calculated at checkout based on your location and the weight of your order.

Processing Time

Order Processing: Orders are processed within 1-3 business days after payment confirmation. Please note that orders are not processed or shipped on weekends or holidays.
Shipping Confirmation: Once your order has been shipped, you will receive a confirmation email with tracking information.

International Shipping

Availability: We ship to many international destinations. Shipping times and costs vary depending on the destination.
Customs and Duties: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.

Tracking Your Order

Tracking Information: Once your order is shipped, you will receive an email with tracking details. You can track your order using the provided tracking number on our shipping partner's website.
Lost or Delayed Packages: If your order is significantly delayed or lost, please contact our customer service team at thesleepyotterstore.com.

Shipping Restrictions

P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
Remote Locations: Delivery times to remote or rural areas may be longer than standard shipping times.

Shipping Issues

Incorrect Address: Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Damaged Packages: If your package arrives damaged, please contact our customer service team immediately with photos of the damage. We will work to resolve the issue promptly.